First of all, I selected this car because of good safety feature, music system, good looks and above all it is in my budget. I couldn't forget that rainy day of delivery with my family and daughter. After two months of waiting, Concorde TATA motor wakadewadi PUNE handover my first car Tiago XZ petrol on 1st July 2016. There was no free accessories accept photo frame and flower on the car, I asked them at least give me 250 Rs car freshener but they didn't. However, we are still so happy because it was a great moment for us.
Within 1 month of daily office driving experience, I have noticed problems
1. Too much vibration (Feel like I am driving mini tempo in city).
2. Unbearable engine noise and it is more when A/C is on.
3. Rear viper sound.
4. Trunk opening round rubber came off and due to this, I couldn't close trunk before manually pushing the rubber inline.
Here is my experience with service.
I booked pickup and drop from my office on 1st August 2016, it was raining so driver come for pickup at 11:40 am and I got a call from service centre at 12:30 pm to explain the problem. I told them 4 issues with my car so that person started talking like that Tiago petrol is 3 cylinders so engine vibration and sound is obvious and we cannot fix it. We will check other two problems and fix it, now I got a call from the driver at 2:30 pm that your car is at office gate. I was surprised because I got the car in less than two hours. When I saw my car, it was not washed, and not vacuumed cleaned inside. I asked the driver regarding it. He said that there was no water in the service station.
I was not happy because when I checked the viper and rubber that was peeled off, it was same as before. Next day I downloaded Tata service connect app and complained about my frustration. I got a call from Concorde Motor service centre and they insisted me to come personally and explain my problem. Finally, they sent a technician on 17th August to my office and I explained him my car problem then he said the Tata is in process of upgrading this car which will fix engine vibration and noise problem and in meanwhile we will pick up your car and try to reduce vibration and noise as much as we can. They schedule a pickup on 22nd August 2016.
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