Tata Storme good car but lousy service from Tata- My experience o...

Tata Storme good car but lousy service from Tata- My experience o...

Through this post would like to highlight my experience of buying Tata Safari Storme. Before I started looking for options for buying an SUV, there were several options which were evaluated and post series of test drives came to the conclusion that Tata Storme could be just the right option which I would like to go for. However, while going through the internet it was very much evident that a major drawback of buying a Tata car was lousy service of Tata; which seemed to be a common feedback from most of the bloggers. Taking things in right perspective I went ahead with my decision to go ahead with buying a Tata Storme thinking service support cannot be terribly wrong. Driving Honda for close to a decade now there were certain service standards which I got used to but experience of Tata would actually be so bad was not imaginable. Right at the time of first service of the vehicle at Him Motors Patapganj, I got a taste of it and it took not long to realise that what should I expect from Tara when it comes to customer satisfaction and service. Down the line these service and customer satisfaction doesn't mean anything to the staff. I was called to pick up my vehicle post the service and made to wait there for hours before finally my car was handed over that too after I insisted that they can't treat customers like that. It seemed making a customer wait for hours was pretty usual to them and when I objected none of the staff there was able to relate to my problem. When the available staff was not able to resolve my problem I called the General Manager Mr. Rupesh Pathak and his reaction over phone refelected exactly why down the line staff could not understand my problem, even the General Manager level official didn't had any concept of Customer Service and he was very cool after listing to my plight and did not offer much help. Finally, I wrote my experience in the feedback form but really sorry to note there was no action taken on my complaint/feedback. Though I have received few calls after this experience from Tata Motors asking me how the vehicle was performing and I have repeated my bad experience to each such caller but as on day no one has even said sorry and offered to help. I am really sorry to say Tata Storme is a good car but when clubbed with extremely poor service from Tata Motors, don't think they would be able to successfully sell any of their cars. Tata Motors team is still to realise that selling commercial vehicles and private cars are two separate distinct markets with very different customer profile. Every buyer of Tata vehicle is not to be treated as a commercial vehicle driver. Recently, noted Tata Storme prices have been further curtailed, but I don't think so that would make any positive impact of the car sale. All you need to change is your attitude towards your customers. *I had a horrible experience during my first service of my new Tata Strome on 28th September 2014.