Major Design and Quality Issues and Fake warranty

By for Tata Nano 2012-2015 2015-04-06 12:04:40.0
5 people found it helpful. 2319 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Fuel efficient

Cons : Service and Quality

Tata Nano has Major Quality issues on top of that Gold AMC service center voided the warranty because part to be replaced was costly, reason given by Prerna motors Houser gate service center is second service of the car not done in time.

We had to visit service center every quarter for quality issues, they were small but It takes your times to go to service center in Bangalore traffic and leave the vehicle and go again in evening to pick it up. Till now they were serving the vehicle (Quality was very poor, I had two visit two times for same problem) as no parts were replaced. Today I visted to Prerna Motors housur gate service center for two issues first we started having issues with brakes which is pretty serious 2nd silencer bolts broken inside as explained by mechanic Nano has design issue for this and it is common. Service center representative was ready to fix this without any issue and explained it will be under warranty. They replaced the brake oil and said car is fine and they will fix the silencer next day as mechanic is not available. But when I tested brakes, issue still existed so after anlaysis they found that a part has to be replaced which costs around Rs 3600/-. Now everyone went inside the office and came back again saying sir you have to pay for everything as your warranty is void you haven't done second service WTF. I told I was out of country at that time and the vehicle was only used 2300Km in two and half years. Service center guys agreed that part was manufacturing defect but NO POINT IN ANY DISCUSSION.

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  • Bheem |08 Apr,2015 07:04:17 AM

    I was planning to go for NANO... But I think I better think it over again...

  • Sagnik |08 May,2015 11:16:50 PM

    I am sorry to read about your experience but I drive a Nano Twist and I am enjoying every moment in it, even on the tarless roads of West Bngal. In fact, this is my second Nano ... I was driving the non PS Nano LX earlier. I agree that the first car was not niggle free. Had to replace light switch, a few suspension components but all of ir was taken care of under warranty. To be honesr we have Marutis in the family and even they refuse to honor the warranty if the second service was not done, so that is a standard practice and letus not be biased against Tata. I think that at Rs. 2.5 lakhs the Nano offers good value and vedy durable quality interiors and suspension in the twist. Please test drive the carat least once nbefore booking that Alto 800-that is my only rquest to the readers.

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