Stuck at the Renault Bodyshop for 2 months now

By for Renault Duster 2012-2015 2013-03-28 12:26:22.0
64 people found it helpful. 5082 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Great Looks and ride quality

Cons : No Service


My Renault Duster met with an accident on Jan 27th and had some front damage, not really significant. It has been with the Dealer Nag Shakthi Auto Cars in Hubli for the last 2 months. Today I got an update that they have not received the spare parts required, so it may take another month for them to fix it. After receiving spare parts, these clowns need 1 week to fix them on to the car itseems. That is the state of affairs with Renault Duster after market service. So stay away. Flashback: I booked it on July 7th, 2012 and took delivery on December 15th. hardly used it for a month and half. and it has been sitting at their body shop for the last 2 months and nobody knows when this story will end.  

Was this review useful to you? Yes 64   No 8
  • Upto 100% processing fee waiver Interest rate starting @ 9.65%*
Thanks For Voting
You have already recommended this review
  • H.S.THAKUR |12 Apr,2013 07:38:36 PM

    I purchased a FLUENCE from SAPNA CAR MANDI (H.P.) .lEFT HAND SIDE GLASS WAS BROKEN AROUND TWO MONTHS AGO. THE DEALER IS UNABLE TO ARRANGE THE SIDE GLASS FOR TWO MONTHS.BETTER THE DEALER SHOULD SHUT DOWN THE AGENCY .SAPNA CAR PROVIDING SUCH POOR SERVICE.PROSPECTIVE BUYERS SHOULD STAY AWAY FROM THIS TYPE OF CAR COMPANY AND DEALERS. BOTH THE DEALER AND CAR COMPANY ARE DEFAULTERS.

  • Prasad |13 May,2013 01:43:03 PM

    Now it is 3 and 1/2 months as of April 13th since I originally posted about my Duster here is still at the Renault workshop in Hubli. They are still waiting for a few parts like Diesel pipe to the engine and so on. I wonder how hard it is to get something like that. Unless Renault has no clue how to supply parts and service to their customer. I think Renault should be kicked out of India. They should not have been allowed to do business in India without having any basic infrastructure setup.

  • Prasad |22 May,2013 05:10:03 PM

    Here is the Complaint#194950319 Even today, the Renault workshop guys are saying they have not received a diesel pipe to complete the job. So, still waiting after 3 and half months at the workshop.

  • Ravi |22 Jul,2013 08:08:32 PM

    Maintenance Nightmare I have heard!! Spare Parts nightmare new to me.. thanks..

  • Rajesh Retnakar |21 Oct,2013 03:51:05 PM

    Well I was planning to buy one, but now I'm thinking of not getting one. The after sales is also very very important; which sadly is not there. Really thanks all the owners who make it a point to have their views out and thanks to CAR DEKHO. I request the concerned people if Renault to address all issues and have a solid after sales team... see one potential costumer is lost.....

  • fog ghhjh |19 Nov,2014 06:14:46 PM

    E G

Post a Comment
Your Name
Email Address
Mobile No
Comment
500 Characters Left
Indicator  Please Wait ...
Comments
 Comments Renault Duster 2012-2015

Renault Duster 2012-2015 review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
11
Negative
7
Neutral
4
Positive
0
Negative
0
Neutral
0
Positive
0
Negative
0
Neutral
0

Advertisement

More reviews on Renault Duster 2012-2015

  • Mileage
    By Puneet Sharma | 2013-12-18 12:28:34.0 | 3266 Views

    Look and Style- good. Comfort: nice. Pickup: not great. Mileage: am dr...

  • nice car
    By Piyush ...... | 2013-11-11 10:23:59.0 | 3724 Views

    Look and Style: amazing look and style. looks like montero   Co...

  • Good Dealer of Duster in Kochi
    By sureshkumar | 2013-11-11 10:23:45.0 | 4059 Views

    Look and Style It is needless to say that it is a wonderful machine ...

  • Great Car. Bad Dealership. Renault will loose business because of dealers.
    By arul | 2012-11-22 14:10:49.0 | 2929 Views

    Look and Style Super good Comfort Very comfortable Pickup OK pick...

  • Renault Duster
    By k.krishna | 2012-08-08 07:07:19.0 | 2718 Views

    Look and Style- From the front , it was great. The back was not as e...

location

Please tell us your city

It will help us serve you better content and best deals

eg. Mumbai, Gurgaon, Delhi
My Comparison