Great Car with lousy customer service

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2 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : great style, great leg space

Cons : lousy service. lousy customer response

Here is a car which could have give CRV a run for its money. Alas, its customer service is such a dampner that you end up wishing you had not bought this car. I bought outlander about a month back. To begin with I found this car to be absolute delight. Then started the problems- no customer service at all. First of all they took a month to get my car registered. Secondly no response to my follow up regarding the registration. Then came the time for the first service. The car was slated to be returned at 5 PM, It was returned at 7.45PM! Some value of time. Then after one a half month of buying brand new car the AC conked off- just like that. Well, it might happen to any car- the only thing is that you don't expect this with a car for which you have paid 22 lakhs. When contacting the showroom, i was told that somebody will call me within 10 minutes- no calls for 2 hours. Finally i called again only to be told that no service will be provided for 36 hours as the workshop is closed as tomorrow is a sunday- Great. I just wish somebody had written this review at that time- i would have never bought this car!!

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 Comments Mitsubishi Outlander
  • deep |08 Feb,2011 01:20:38 PM

    its owsum to drive

  • samip rajguru |20 Apr,2011 07:55:40 PM

    thanks for the review, i test drove the car and i really liked it but i got a hint of there customer service during those few minutes... samip

  • Raj Mitra |22 May,2011 08:47:21 AM

    Thank z Buddy... I was planning to with this car but reading your review I started thinking again... Anybody would like to suggest a SUV around 20 lakhs... in India... the best on everything.. Performance, Mileage, After Sales serivce etc etc.. Regards... Raj

    bhaskar |10 Aug,2011 09:32:53 AM

    you can try chevrolet captiva extreme

    Raj Mitra |11 Aug,2011 10:47:34 AM

    Thankz Mr Bhaskar...

  • Mashkoor Khan |19 Mar,2012 05:42:52 PM

    After test driving Honda SUV & Toyota Fortuner I thought Outlander is just the right size and much lighter to drive with quite roomy boot.I am obviously very convcerned with the srvice part of it.I believe in Mumbai it is a big problem.

  • R |27 Apr,2012 03:45:52 PM

    Bhai sahab, mostly car companies are like that. they take care till their sale, after that customer gaya bhad main, im not joking, i have 3 cars, toyota corolla, driving for 4 yrs, cruz, just purchased in feb this yr and a Balena from Maruti. More or less after sales experience is big ZERO. They only want money and good in making big bills, thats it. tyota fortuner is good, u can think of that. And u can get it serviced in Noida, thats little better than delhi nd Ghaziabad.

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