XUV 500 Sales Experience
Mahindra claims that the SUV is a world class SUV but the people selling the car are nonsense. The company owned car dealers in Mumbai have put up a special helpline number for XUV Sales. When you call that number a lady answers and talks as if a railway inquiry person would, zero product knowledge, zero communication skills, zero customer service and manners. I would have really like that the Mahindra management would have spent some time and money in tanning these people or putting the right staff for such a product. World class cars are sold by giving the client an experience and a test drive should be welcomed as in most cases, not like the way this dealer reacts that a test drive will be given if possible and the company is doing a favour in giving one.
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