I purchased the Mahindra XUV 500 last year and had just completed 480km when I received a recall of my vehicle from Mahindra & Mahindra, not sure why. After they gave back the vehicle from recall, one fine day while driving the vehicle on highway suddenly clutch failed and my family including my two small kids escaped from an accident. So I called up customer care and they towed my vehicle to the service centre. I complaint to Mahindra customer care against this incident and requested regional service manager to repair it properly as this is very dangerous. They have assured me they will repair properly and give it back after testing. After two weeks they returned the vehicle and I was happy that they have repair it properly.
But unfortunately while I and my brother were driving on the highway the same problem occurred again after driving few kilometres , suddenly the clutch become free and the engine stopped right in the middle of the road. Very lucky that we were driving slowly at 20kmph at that time otherwise we would have had a severe accident.
After this second incident now I lost my confidence driving this vehicle and I will not be able to drive this vehicle again. I suspect there is manufacture faulty in the vehicle, Mahindra's service engineers are not able to rectify this problem. I raise this concerns to the VP of customer care of Mahindra & Mahindra, regional manager head and requested them to refund my money or replace with a new vehicle , they are not willing to do that. Instead, they are saying that they will repair again and give it back to me.
But now even if they rectify the problem and repair I won't be able to drive this vehicle because from the past two incidents I am scared to drive now. I wasted my hard earned money buying this overpriced useless vehicle. Now ,not knowing what to do.
Once you have purchased the vehicle , there is no one to help you. Their top management people are deaf they don't care to address your concerns. So think twice before you buy.
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