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Worst after sales service

Dear Sir, I am a practicing doctor in Patiala and a sad owner of XUV 500 W-10 bought in June 2015. I was a fan of XUV-500 till now and must have recommended at least 10 friends and family members to buy the same. But recently something happened that changed my entire view about the car and the company Mahindra. I planned to make a road trip from Patiala to Goa on this new years eve. We were supposed to leave Patiala on 31st Dec and reach Goa by 3rd Jan visiting various places on the way. The vehicle was quite fine, however around 20th Dec, it showed the yellow ?check engine? light off and on. So I went to the local dealership who inspected the vehicle and replaced the vacuum modulator under warranty. However the light did not go off after they replaced the vacuum modulator and it took them another 2 hours to solve the issue. At last they handed over the vehicle to me saying that everything is ok. I have been using XUV for the last 7 years and this is my 2nd XUV. I was not satisfied with the performance as the engine was showing loss of power on highway driving. I again approached the Patiala dealership but they could not find any error and told me it?s just my phobia nothing else. I believed them and started my journey towards Goa on 31st Dec 2017. However the engine seemed to be compromised throughout the journey which I had to ignore as per my local dealership?s advice. We reached Goa on 3rd Jan 2018 evening. We were supposed to stay there for 4 nights and check out on 7th Jan. we had another friends couple along with my Father in law and 3 children. I was quite enthusiastic as I love to drive. We planned to visit various sightseeing spots in the days to follow in our ever favorite XUV. However when I started the car very next morning i.e on 4th of Jan, there was a loud sound as if the tyre had busted and the car came to a halt. I got down and checked that all tyres were fine. I tried to restart the engine but it won?t take the self. After trying for a couple of times, I thought better call the experts. I called on the helpline number who after a very lukewarm response put me across the local Muktar Automobiles expert team. The service advisor told me that they will charge 1500/- rupees just to visit the vehicle and it does not ensure that they can solve the problem or not. The other option was to get the vehicle towed to their dealership where they can inspect the vehicle completely. I thought, since the days were limited, it was better to save time and I asked my family to wait while I arranged to get the vehicle towed to the dealership by paying 2500/- rupees. I reached there around 11 am. And after making repeated requests to the service managers there they ultimately attended me. They kept on making vague guesses about the problem and when around 1 hour had gone, they decided to keep the vehicle and issued me a vehicle receipt mentioning that require minimum 2 days to get the vehicle back to shape. They gave the date of delivery as 7th jan, however verbally they told me that it should be ready by 6th Jan evening itself. I could see my entire trip getting ruined. I went back to my hotel in a local bus as there was no dropping facility available. I requested the company to at least arrange for an alternate vehicle, but even after making repeated requests, they said that the best they can do is arrange for a Maruti Swift. Finding no alternative, I had to hire a 7 seater rental vehicle @ 3500/- per day as it was high season and there was a shortage of vehicles. We had to miss many tourist attractions like Dudhsagar Falls as the rental vehicle was given for local use only. Anyhow, we managed to carry on with our trip with a heavy heart and waited for 7th Jan for our XUV to return. But to my utmost surprise, I received a call from company expert on 7th Jan around 12 pm saying that they have not been able to find the error ! and asked me to wait for another day. I had to make emergency arrangement for stay for all the

S
Sameer Modi
On: Jan 15, 2018 | 140 Views
  • 76 Likes
  • 17 Dislikes

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