Pros : Good Product
Cons : Very bad attitude of staff
Look and Style: Good.
I am writing to inform all of an honorific negative experience I had on 28th September when I bought XUV 500 W8 From K.S.Automobile, Udaipur. First when I showed my interest in the XUV ( No loan-self payment in one go), the sales team came down to my house but when I paid full amount they went missing and not even a call back only when I wrote a mail the reply was " I will check and come back" from a person who claimed to be the one point contact from KS automobile.
When asked for the price, they pretended of utmost seriousness and as if they have gone to all seniors and scenarios quoted me prices saying this are special prices worked out for you. Second, when I asked if there's going to be any price off/ discounts/offer before 30th Sept, they replied, absolutely not, rather the prices will increase. But very the third day I saw an advertisement in a local newspaper by Mahindra showing Rs 44,000 off. When confronted, they started giving all reasons and rationales but no explanation for an unethical and misleading practice of all.
Worst, I paid almost 16 lakh for the vehicle and there was no one who could explain me the features.
Even if you take all their figures on face value they couldn't explain 44 vs. 30 K difference. My advice to anyone who is buying vehicle go to any other brand but not this one unless you are ready to face humiliation, ignorance and totally lack of service post purchase.
All my life I have written books visited top B-school teaching students about integrity and honesty and here I have seen a company with full of shallow Values, I admit good product but very questionable ethics. I feel very disappointed with this interaction, I still would like this situation to be resolved so I can continue to trust others. I believe this is not the way that awful company wishes to conduct business with valued customers. I have been with many other companies who sold cars to me and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how this company propose to prevent a similar situation from recurring with others. I look forward to hearing from anyone in Mahindra who actually resolve this issue without getting in Process of justifying these actions in the zeal of fake arguments.
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