Don't Buy It
So, I bought the XUV 500, W8 FWD in July 2012. Now, the car has completed 1100 km and already got problems with suspension, and noise inside the cabin. First, I tried to book an appointment and that took 2 days. I received several calls and SMS telling me the name of my relationship manager. So, I tried to call him on Saturday, and he told me someone will call me back in few mins, this never happened. So, that day, I didn’t manage to get appointment. I called him again next Monday morning, and he passed me onto someone and I finally got the appointment next day. I brought the vehicle next morning, the supervisor told me I will get the car same day evening, I called in the evening, he told me, he will deliver the car next day. Next day, I called him in the afternoon, he said my vehicle is ready and I can pick it up, I went there, he asked for 5 mins. Of time which is always 15 mins. After that, he brought the paper to cashier, and cashier was not there, this again took 20 mins. The cashier spotted something was missing, the supervisor tried to close the case but he did some mistake. He was asking me for another 20 mins ( which would mean at least an hour) and I had enough of it. I left. No one called me that day. I sent an email to customer care and XUV sales department, next day, my relationship manager called and told me, they will fix the vehicle and send it across the same day. I called the manager in the evening, he told me my vehicle is ready and I can come and pick it up, I told him I will never visit workshop, he should send it over unless he wants to keep it, he said he will get back to me. He never picked up his phone after that. Today, I sent an email again to the customer care and XUV sales, the supervisor called me in the morning and told me he will deliver the vehicle before 5 pm, I asked him if I have to call him again or follow to which he said no, I don’t have to. And on top of it, he told the vehicle is still not fixed, he got the part and he will fix it today. Now, there is no sign and it’s 4th day, my car is laying in their workshop, taking car shower and resting, because I was driving it too much. Can you imagine? Would you still like to buy a car that has problems in the first month of purchasing and it takes more than 4 days to repair it and even no one is answerable or care about how many days it takes. People – go ahead and buy another company vehicle, my previous experiences with Tata, Ford, Hyundai and Chevrolet, no matter how big the problem was, the vehicle was delivered the same day and it was ready when they called me, I just needed to pay and drive. So, you pay more than 15 lacs to test this vehicle, and you spend your time bringing the car to workshop, and when they tell you it’s ready, and you go there to pick up and find out it’s not ready. So, in all, it’s a big loss to buy this car, first you spend so much money in buying, second you spend your time testing this car, third, you spend time in repairing it, fourth, most of the time, this car is going to be in garage. Imagine, within one month, it’s 4 days in workshop and I am still counting and that too, after two emails to customer care.
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