Dream turned nightmare

By for Jaguar XJ 2009-2013 from Gurgaon 2011-10-15 09:56:35.0
54 people found it helpful. 7142 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : good sale team

Cons : poor service and poor car


Dream turned into NightmarePlaned to get a Jaguar xj and bought it on the 8th of October. They delivered the vehicle late evening. The sales team of the jaguar was fantastic they promised some out of the box services at the time of sale and i got convinced to buy the car. The moment the car was delivered the sales team forgot all of their promises and started to show their true colors, firstly we were not give an complete demonstration of all the features of the vehicle, then secondly we had asked for a tutorial session for our driver who is not that literate to learn the features of the car on his own. They asked me to log on to the website to learn the features of the car and then refused to train my driver. As a result of it i drove around in my new Jaguar for the first two days and then all of a sudden the one of the rear tyres tore on Drive, the nightmare had started. First of all the spare wheel given with jaguar can only go for 50 kms to the nearest point of service(Was wondering if we take the car out of town and some where on the high way if the incident occurs then we are the mercy of god, with no options but to take a taxi after paying a huge sum of money for that machine). Then the previously fantastic sales team started ignoring us completely, on my first call we had no response then after persistent retry we manage to hold on to some one in the the team and the response was that we are getting in touch with the wrong team and had to contact the service team. Till the time the service team arrived it was about 100 hr that is 4 days the vehicle was standing at the same place as before, then ultimately it had to be towed away on the fifth day. now the service team claim that the tyre tore because of a metal contact, now i was driving it around myself and i am sure it was not the case, then just before the car got towed away some of the parts of the car were breaking down on usage. Now after just 10 days of buying one of the best cars in the world, i am with out my car. The experience of buying and using the jaguar has been a night mare, would not recommend this to any one and would like to state that jaguar is not as good as it looks, you will buy a nightmare if you buy a jaguar. If any one else has experienced the same problem then kindly post your experience here as well

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  • WAJHUL |24 Oct,2011 07:27:21 PM

    Thanks a lot for sharing for this..

    jagan |25 Dec,2012 08:40:40 PM

    gr88 post man...yup all the international brand will become 3rd rated indian brand ones it enters into india...only we have that power...ha ha ha..actually i was filtering out jaguar since there is loads of audi n bmw on road..now after reading ur posts..man the brand name sounds to me as TATA not jaguar..i thought those britishers would hv thght these tatass but its a indigo engine under the name jaguar....n we r in india..there s no protection for customers....soo all i could advice is calm down urself n think u saved someone from purchasing this car...

  • Raman Sokhal |25 Oct,2011 11:59:20 PM

    Thanks gentlemen for spreading light on the makeup of a blonde , was planning to buy one i n jan but now will definitely look for other options and inquire till the core before buying.

  • Dr.Syam Chandran |29 Oct,2011 05:28:01 PM

    it is not believable, as the jaguar service team have done such an irresponsible manner to you

  • bharath |20 Dec,2011 12:49:37 PM

    Hi Mr Singh, Any updates on your Car problems? did Jaguar respond and get the issues solved? I am extremely shocked - a 1 crore plus car, and this is the service? BR

  • Dr CHETAN CHAUHAN |23 Jan,2012 08:59:41 PM

    compeletey shocked.....

  • Bharat Patel |10 Feb,2012 04:14:17 PM

    Hard to believe this... i was planning to buy jaguar by end of this year. but now i will have to think over it.

  • jeremi |10 Feb,2012 10:49:57 PM

    thank u sir.............for sharin........waz plannin to buy 1 ..nw look for mostly audi a8 or bmw 7 series...but really luvd the looks of jaguar........

  • David |23 Feb,2012 01:30:18 PM

    Captain Sahab, after reading your review I have one less dream to work for in my life. Many young people aspire to own one day a super luxury car. Such materialistic luxury items are a source of motivation for common man. But after reading your review it is apparent that money cannot guarantee satisfaction in ones life. Moreover if money is not well spent then it can make you lose your peace of mind. I hope Jaguar team reads your review and responds to it.

  • Sanketh |02 Mar,2012 04:33:11 PM

    I got one but no problems had risen it is jus awesome and da sales team too wer good this is jus exaggeration.nothing like dis happened to me if it happened to u it should have happened to me too. Poor because all of them who believed dis guy........ Phew get a life

    shrey |27 Feb,2013 10:49:52 PM

    exactly . isuspect weather this guy really owns a jaguar or not or its just pr machinery hired by competitors

  • samir mukherji |01 Jun,2012 08:11:45 PM

    Sir, Why dont you fight with them? I had similar problem with Mercedez and I forced them to change all the four tyres. Just sit on top of their head they would do the necessary. I shall take your input and provide to Jaguar Kolkata showroom and get their feedback. Thank for let other people know the kind of service they provide. I truly appreciate your patience and honesty. Regards Samir Mukherjee

  • Dr satish kumar |04 Nov,2012 09:07:25 AM

    Sir, THANX A MILLION FOR SHARING A VERY IMPORTANT FEEDBACK, I SUGGEST THESE KIND OF THINGS TO BE BROUGHT IN DIRECTLY TO THE TOP BRASS WHY DON'T YOU TRY MR RATAN TATA AS HE BELIEVES IN TRUE SERVICE AND WOULD SURELY OBLIGE AND SOLVE YOUR PROBLEM , IF STILL UNSOLVED THEN, LET US BRING THIS TO THE MEDIA . IT REALLY PAINS WHEN SOMEBODY BUYS A CAR WORTH 1 CRORE BUT STILL HAS TO FACE THESE KIND OF PROBLEMS... Dr Satish

  • Vishal dahiya |15 Dec,2012 10:46:02 PM

    I own the xf model for more than a year,but i never Went through such a problem Infact the service they providing me is awesum. They themself picks the car from my residence for any Servicing that is required and delivers on time

    Prasanth |03 Jun,2013 01:32:21 PM

    pick up and drop are provided by maruti, chevrolet etc too.. Good that you have not faced any issue like the person above. The point here is about service when there is a major issue or a manufacturing defect!

  • Rocky |31 Dec,2012 04:14:02 PM

    Thank you for your opinion, Jaguar XJ is British brand a loded machine owned by Mr. Ratan TATA , Its super cool machine, I braught this machine, and i am proud to be owner of This brand, its such al laxerious and fully automatic car. up to the expection

  • chmoa |15 Mar,2013 11:43:55 AM

    Thank You sir for giving this beautiful explanation, I will never buy this car.

  • accelerator man |17 Mar,2013 02:59:29 AM

    the Jaguar XJL is the one of the world's finest sedans, and above all the car is designed for world class roads, indian roads are for tough cars only! you can drive a XJ but you should firstly know how to drive,and these cars need to be used upto its full power and capacity, not just slogging in the evening traffic,the engine, machinery is meant to be revved up.and india has riches to buy expensive wheels but india does not have the riches to support the roads. you should always be a fan of something expensive before u own it, its useless if u are not.

  • asdsds |21 Apr,2014 07:11:14 PM

    I was really considering to buy a Jag XJ. but now i changed my mind and i wont go for hyundai xcent now iam considering ALto but i will go for honda dio.

  • Ustan Bul |21 Apr,2014 07:24:09 PM

    My eyes are wet now after reading your sad story. Even my driver is crying. I too have dropped the idea of buy the Jag after reading. I found this new super car..check it out -http://goo.gl/3tZTFO

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