Hyundai Verna Bad response from HYUNDAI

By for Hyundai Verna 2016-11-20 06:52:23.0
0 people found it helpful. 39 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Please read if you plan to buy a Hyundai car I purchased a Fluidic Verna SXO diesel model in 2012. After running 21000 km, I observed that the gear was struck on reverse and was not able to shift. I called the road side assistance and they said it would take three hours to reach. I investigated myself and found that the clutch pedal was pressed down and not moving up. I pulled the pedal by hand and drove the car to my service station which was around 50 km away. The service team found there was a manufacturing defect in the master cylinder and they replaced the same. Again after 2000 km, I made a complaint about hard clutch, they did the service and gave me the car back. Just two months after the warranty the car stopped on the road. Service centre towed the car to the workshop and they found the release bearing broken, and the broken parts damaged the pressure plate, and the fly wheel. I requested them this was a pre existing issue with the clutch and I need free replacement on the parts, but Hyundai denied free replacement and they charged 48000 for changing these parts. I contacted Eaton (auto clutch manufacturer) and from their write up the reason for the release bearing failure can be 1) Improper pre load 2) Riding on clutch 3) Misalignment of fork etc. Similar situation of Riding on clutch can be created if the master cylinder is not functioning properly as the clutch plate will not release. As I need car for my regular official work, I paid Rupees 48,000.00 and got all parts replaced. After one week, some vibration was observed in the steering wheel, and I took the car again to Modi Hyundai service centre. After inspection, they informed that the connecting rod is bend, and crank shaft damaged, and it will cost around 1, 50,000.00 for repair. All this happened because of the master cylinder manufacturing defect and non competent service technicians in Hyundai service centre. I was quite shocked to see all this parts damaged in 37000 kilometres, all these happened just two months after guarantee period. I wrote to Hyundai many times, but surprisingly till today there was no response from them. I did all periodical service in authorized service centre on time as per the instruction. This is the quality of customer service, the second biggest car manufacturer in India has.

Was this review useful to you? Yes 0   No 0
  • Don't miss out on the festive offers this December
Thanks For Voting
You have already recommended this review
Post a Comment
Your Name
Email Address
Mobile No
Comment
500 Characters Left
Indicator  Please Wait ...
Comments
 Comments Hyundai Verna

Hyundai Verna review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
80
Negative
13
Neutral
9
Positive
57
Negative
3
Neutral
3
Positive
45
Negative
1
Neutral
1

Advertisement

More reviews on Hyundai Verna

  • Verna car for sale.
    By Harvinder Singh Cheema | 2016-12-04 22:53:30.0 | 5 Views

    Single hand driven only in Chandigarh with excellent condition with ne...

  • Verna fluidic
    By Abhiram Reddy | 2016-11-25 18:29:26.0 | 15 Views

    Hello people , I'm selling this vehicle for the reason that I'...

  • Hyundai Verna: the all rounder of the segment.
    By Tarun Pahwa | 2016-11-24 02:03:46.0 | 16 Views

    Buying a car in the C-Segment is quite a difficult task in India today...

  • Best in class
    By Prem Mohan | 2016-11-21 14:43:57.0 | 12 Views

    I have been using Hyundai Verna 1.6 diesel fluidic model for the last ...

  • Sleek Silver Diesel Jet Verna SX
    By Ezhil | 2016-11-16 16:52:37.0 | 12 Views

    I was scouting for c segment diesel sedan in early 2015. As my running...

location

Please tell us your city

It will help us serve you better content and best deals

eg. Mumbai, Gurgaon, Delhi
My Comparison
    • compareimage