Pros : drivability,Comfort
Cons : Customer Support,Maintenace Cost
I am having a Ford Fiesta 1.4 EXI. This car is aged about just 4 years and clocked 43000 kms. Strangely it has developed some problem in the Air Conditioning System which the Service Guys are not able to detect at CAPITAL FORD,Bhubaneswar,Orissa. First I was informed that it has a leak in Cooling Coil which has to be replaced. On investigating for 2 days and replacing the cooling coil the Service engineer says that the compressor is having trouble which has to be replaced also. I am surprised for a Ford Car having such major troubles in AC in just 4 years and 43000 kms. Whereas i have never faced any such issues in any other Car i Own. This accounts for major repairing charges which is not expected for a car of this age and brand. As i have observed from several owners and their blogs this has been faced by many Ford car owners i.e Ford Fiesta and have been reported to the MD as i have done. This is the responsibility of the Manufacturer to resolve these issues after recieving such complaints of similar kind from different Owners and rectify the faulty part. Ford being a recognized brand should respond to such complaints and take the responsibility to replace the spare on company's cost. Even After many owners complaining of same problem FORD INDIA refuses to take responsibility.
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