Hey, this is completely strange. We haven't heard any such complaint from any customer. We recommend that you get in touch with any of the nearest service center in order to get the car checked and get the issue resolved. Please click here to check the service centers available in your city. Please select the city from the drop down list.
The performance of Ford Figo 1.2 is pretty decent even on 3rd gear. Frankly saying, its better than its rivals.
Now, talking about the performance on hill, it totally depends upon the load that you are carrying into your car or the number of people sitting in the car. If the load is more than you need to switch the gear down in order to get the maximum output (Pick up) from the engine.
Rest, we recommend you to take a test drive of the vehicle to get a better clarity.