Roadside Assistance
Customer Care
011-40014001

Roadside assistance

Flat tyre, dead battery or immobilized vehicle..whatever may be the problem, we help you get back on the road with just a quick call!

24X7 Service | PAN India Network | Quick Response
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RSA Services Offered

Roadside Assistance is a 24x7 emergency service which is offered in case of breakdown of a vehicle. RSA intends to reduce the inconvenience caused by any failure of a car. Roadside assistance covers different services like on-site assistance, Flat Tyre, Towing, Dead Battery, Key lost or locked, Fuel delivery up to 5 liters, Cab assistance & more.

  • On Site Assistance

    On-site assistance

    Our fully trained representatives are available 24X7 for on-the-spot assistance and repair.

  • Flat Tyre

    Flat tyre

    Our technicians will replace your vehicle's flat tyre with our spare, in case you do not have enough spare tyre(s).

  • Towing Service

    Towing

    In case on-site repair is not possible, we will provide towing facility to the nearest authorized workshop.

  • Dead Battery

    Dead battery

    Our technicians will jumpstart your vehicle in case of a dead or discharged battery in a need.

  • Keys lost or locked

    Lost your keys? Keys locked in? Our lockout experts will provide on-site help 24X7.

  • Fuelling

    We will remedy incorrect fuelling. Additionally, 5 litres of fuel (chargeable separately) can be delivered.

  • REMOTE ASSISTANCE

    Our expert representatives are available 24X7 over phone to guide you for any common issues.

  • CAB ASSISTANCE

    In case your vehicle requires towing, we can make arrangements for a cab to get you to a convenient spot .

  • MEDICAL HELP

    In case of any medical emergency arising during vehicle breakdown, we will arrange help from nearest clinic/hospital.

  • HOTEL ASSISTANCE

    In case your vehicle requires towing, we can make arrangements for suitable hotel accommodation.

Why choose us?

Services like never before

This service has been set up in order to provide customers with timely services in case of an accident or vehicle immobilization. This is achieved with the help of our vast fleet of GPS fitted, wireless equipped service vehicles, which are strategically dispersed across locations to offer minimum response time. We have an expansive network of 2800+ Credentialed Preferred Providers across 1100+ locations PAN India. This ensures that our services reach you in an hour, on an average.

  • PAN India 24x7 Roadside assistance service
  • 40 km assistance radius and up to 8 towing instances
  • Immediate Assistance on road by experts
  • Unlimited number of services request

Select a plan that is right for you

Tailor-made plans for your convenience.

  • 1 YEAR
  • 2 YEARS Save upto 21%
  • 4 YEARS Save upto 41%
  • Choose a convenient year plan from the following options.

    TYPE OF SERVICES
    Roadside Assistance Services
    Value Added Services
    Expand all
  • PREMIUM PLAN
    `1699
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Roadside Assistance Services
    Number of Services
    6
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    40 kms
    No. of towing instances covered
    2
    Value Added Services
    Taxi service for onward journey
    INR 500 thrice
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance
  • BASIC PLAN
    `1299
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Roadside Assistance Services
    Number of Services
    3
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    20 kms
    No. of towing instance covered
    1
    Value Added Services
    Taxi service for onward journey
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance
  • Choose a convenient year plan from the following options.

    TYPE OF SERVICES
    Roadside Assistance Services
    Value Added Services
    Expand all
  • PREMIUM PLAN
    `2699
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Roadside Assistance Services
    Number of Services
    15
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    40 kms
    No. of towing instances covered
    4
    Value Added Services
    Taxi service for onward journey
    INR 500 thrice
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance
  • BASIC PLAN
    `2299
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Roadside Assistance Services
    Number of Services
    9
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    20 kms
    No. of towing instances covered
    2
    Value Added Services
    Taxi service for onward journey
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance
  • Choose a convenient year plan from the following options.

    TYPE OF SERVICES
    Roadside Assistance Services
    Value Added Services
    Expand all
  • PREMIUM PLAN
    `3999
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Best Selling
    Roadside Assistance Services
    Number of Services
    48
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    40 kms
    No. of towing instances covered
    8
    Value Added Services
    Taxi service for onward journey
    INR 500 thrice
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance
  • BASIC PLAN
    `3299
    (Inclusive of taxes)
    Unlimited Coverage Radius

    For repair on spot services only

    Roadside Assistance Services
    Number of Services
    18
    Breakdown support over phone
    On-site minor repair
    Replacement keys (Up to 50 Kms)
    Locked / lost Keys
    Flat tyre Support
    Battery Jumpstart
    Fuel delivery
    Faulty fuel drain out
    Maximum Towing Covered Distance
    20 kms
    No. of towing instances covered
    4
    Value Added Services
    Taxi service for onward journey
    Medical coordination
    Hotel Accommodation
    Faciliated
    Door-step vehicle insurance

What our customer say

Here is what our customers have to say about us.

  • image1
    Mayank
    Chennai - Renault Kwid

    I sincerely appreciate for prompt support from CarDekho Roadside assistance team who helped to remove my car which was trapped in mud at kazhakuttam.

  • image2
    Nitin V Sadarangani
    Banglore - Renault Lodgy

    Really appreciate the CarDekho Roadside assistance team. we were assisted very well on Bangalore - Hyderabad Highway.

  • image3
    Vikram Singh
    Noida - Honda City

    Appreciate the way request was executed within 30 minutes.I must appreciate the way you place importance to your customers and thank your team for prompt response.

  • image4
    Nishant Mahimtura
    Noida - Nissan Micra

    Impressed by team handling the process of locating and addressing the issues from the time who came to the place where my car was stuck.

  • image5
    Karthikeyan P.S
    Noida - Renault Pulse

    I really admire the way CarDekho responded and every point of time they given me a comfort.

  • image6
    SR Sathya narayanan
    Noida - Maruti 800

    An excellent service done and tackled well.I am fully satisfied with CarDekho service.

Frequently asked questions

Have a query? We have all the answers right here.

Once I Enroll For CarDekho Roadside Assistance (CarDekho RSA), When Will The Coverage Start?

The Roadside assistance coverage is activated in one week from the date of purchase. Customers need to activate the subscription by calling on 011-40014001 before availing the services (for all payments done offline).

How Do I Access The Roadside Assistance Service?

The Roadside Assistance Service is available 24x7 through our Helpline Number 011-4001-4001.

What Are The Charges That I Need To Pay At The Authorized Workshop Or Service Station?

If the car is taken to an authorized workshop or service station, all charges incurred (service and spare parts) must be borne by the customer.

In which cities is Roadside Assistance service available?

The Roadside Assistance Service is available nation-wide except the States of Jammu & Kashmir, Manipur, Mizoram, Nagaland, Tripura, Meghalaya, Assam, Sikkim and Arunachal Pradesh.

Terms & Conditions

  • CarDekho will provide its services across India except Jammu & Kashmir, Manipur, Mizoram, Nagaland, Tripura, Meghalaya, Assam, Sikkim and Arunachal Pradesh.
  • This Roadside Assistance package is applicable on the 'covered vehicle' only for a period of 1, 2 or 4 years (depending on the type of plan) from the date of activation.
  • It is recommended to paste the sticker on the covered vehicle and present the card to avail the services.
  • This Roadside Assistance package is applicable only to Private/Non-Commercial vehicles that are less than 10 years old.

Exclusions for services

Vehicles enrolled for CarDekho Roadside Assistance shall be eligible to receive services except under the following conditions.

  • 01.

    If the vehicle has not been maintained regularly as per the manufacturer's guidelines and is not in a roadworthy condition.

  • 02.

    A history that indicates two or more prior occasions wherein the service was misused or abused.

  • 03.

    Any vehicle involved in or liable to be involved in a legal case prior to or post immobilisation.

  • 04.

    An assistance request for a vehicle that lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads.

  • 05.

    An assistance request when the driver of the vehicle is found to be in any of the situations indicated below:

    1. State of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed

    2. Lack of permission or corresponding license for the category of the Covered Vehicle or violation of the sanction of cancellation or withdrawal of them.

  • 06.

    Accidents resulting from the illegitimate removal of the Covered Vehicle.

  • 07.

    Events caused by the transport of fuels, mineral essences, and other inflammable, explosive or toxic materials.

  • 08.

    An assistance request where the breakdown is caused due to deliberately inflicted damage, vandalism or participation in a criminal act or offence

  • 09.

    Accidents or breakdowns which take place when the authorized driver may have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.

  • 10.

    Assistance does not cover occupants of the vehicle different to those defined as beneficiaries.

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    Frequently asked questions

    I have a commercial vehicle / taxi. Can I enroll in The CarDekho RSA program?

    No, commercial vehicles cannot be enrolled.

    Is There A Vehicle Age Limit To Enroll In The CarDekho RSA Program?

    All private vehicles of any make and model up to 10 years from date of registration can enroll.

    In case of on the spot repairs and/or delivery of fuel, what is covered under the CarDekho RSA program?

    In case of repairs and delivery of fuel, the cost of consumables has to be borne by the customer.

    Will you tow the Vehicle for all kinds of breakdown?

    If it is not possible to repair the vehicle on the spot, it will be towed to the nearest authorized dealer service center in our service network.

    Can I get access to CarDekho RSA program for my second car?

    One customer can buy multiple Roadside Assistance Plans. One Roadside Assistance Plan is valid on a single car only. You need to buy another plan to register your second car.

    When will I be eligible for taxi benefits?

    In case the customer is more than 50 km from home address, we provide taxi service up to INR 500. Charges beyond INR 500 will have to be borne by the customer. This service can be availed thrice a year as per the package.

    How does the Hotel Accommodation service work?

    In case your vehicle requires towing, we can make suitable hotel accommodation on chargeable basis.

    Is there a limit on the number of times the service can be availed?

    The CarDekho RSA program allows 3 to unlimited times depending on the type of plan.

    What Is The Service TAT?

    Service TAT is subject to the distance from the nearest city, climate conditions and Peak traffic hours. Service TAT will increase if the breakdown location is in a remote area of the city.

    What if I want to take the car to a different service station?

    In case a customer wants the car to be towed to some other place,he/she has to bear the extra cost for towing. This amount will be the difference in the distance between the nearest authorized service station in our network and the service station where the customer wants the car to be dropped. For example, if the service station nearest to the breakdown location is 10 kms away but you wish to get your vehicle towed to another service station which is 30 kms away, then you will have to bear the cost of the additional 20 kms.

    What happens in adverse weather conditions and force majeure?

    It shall be our endeavour to support the covered vehicle promptly as per the terms of the program. However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may become physically impossible to provide assistance. This may affect our ability and capabilities to promptly support the vehicle though it shall be our priority to support the covered vehicle by all feasible means.

    What is covered under CarDekho Roadside Assistance service?

    CarDekho Roadside assistance shall provide the services using self-owned, self-operated technician vehicles and network of Authorized Service Providers to provide services to the eligible customers within the framework of the agreed terms of contract. The assistance shall be provided in the areas accessible to the technician vehicles/recovery vans through proper roads including parking lots, city streets, motorways, national, regional and local roads, as long as the location is not inaccessible to the assistance vehicles or impractical for provisioning the service.

    What are the events and benefits covered by the CarDekho RSA program?

    This covers your vehicle against following errors:
    1. Breakdown/Accident - Breakdown support on phone or on-site repair
    2. Mechanical/Electrical breakdown (vehicle immobilized) - Towing to nearest authorized workshop
    3. Key Related - Locked cars, lost keys or broken keys
    4. Fuel Related - Out of fuel or incorrect/contaminated fuel
    5. Battery Related - Jumpstart for dead battery
    6. Tyre Related - Puncture or tyre blowout

    For Which Type Of Breakdowns Is A Repair On Site Attempted And When Will Towing Be Activated?

    Car Towing

    BREAKDOWN THAT REQUIRES TOWING

    • Accidents
    • Tyre - 2 or more tyre flat or burst, Tyre Nut Failure, Axle Issue
    • Brakes - Brake Failure
    • Locking/Security - Keys Lost, Security Light Immobilizer Indication, Sensor Failure,
    • Fuel - Wrong Fueling, Fuel Leakage, Low Engine Oil, Steering Oil Leakage Radiator Leakage, Fuel Pump Issue, Low Engine Oil Pressure
    • Electrical - Wiring Loom, Fuse Burnt
    • Cooling - Over Heating, Coolant Leakage, Water Logging,
    • Other - Clutch Failure, Check Engine Indication, Malfunction Indication, Gear Issue, Steering Hard, Engine Mounting Issue, Alternator Failure, Suspension Issue, Suspension Breakage Issue, Fan Belt Broken, Radiator fan not working, Turbo Failure, Silencer Issue, Engine Vibration, Relay Failure, Bonnet Liver Failure, Abnormal Sound

    BREAKDOWN THAT CAN BE REPAIRED ON SITE (ROS)

    • Battery - Battery Jump Start
    • Tyre Flat Tyre, Air Filling in Flat Tyre, Tyre Nut Replacement, Puncture Repairing
    • Brakes - Releasing Rear Brakes
    • Locking/Security - Keys Locked Inside, Steering Unlocking
    • Fuel - Wrong Fueling, Fuel Leakage, Low Engine Oil, Steering Oil Leakage Radiator Leakage, Fuel Pump Issue, Low Engine Oil Pressure
    • Electrical - Wiring Loom, Fuse Burnt
    • Cooling - Over Heating, Coolant Leakage, Water Logging,
    • Other - Clutch Failure, Check Engine Indication, Malfunction Indication, Gear Issue, Steering Hard, Engine Mounting Issue, Alternator Failure, Suspension Issue, Suspension Breakage Issue, Fan Belt Broken, Radiator fan not working, Turbo Failure, Silencer Issue, Engine Vibration, Relay Failure, Bonnet Liver Failure, Abnormal Sound
    Onsite repairing

    Can CarDekho Refuse To A Roadside Assistance Claim?

    Yes. In case it is found at any stage that false information has been furnished by a Customer to enrol in the program or in case the program is misused or abused, the services may be refused by CarDekho.

    Terms & Conditions

    • In the event of a major breakdown, as long as the said fault can be rectified on-site within 1 hour, the technician will proceed to the site with preliminary support to the vehicle.
    • All consumables such as spare parts and lubricants are chargeable.
    • In case the vehicle runs out of fuel, CarDekho will arrange up to 5 liters of fuel on actuals.
    • In case of incorrect fuelling, CarDekho will either empty the tank or tow the vehicle to the nearest workshop.
    • In case of a flat tyre, CarDekho will replace the tyre with the spare tyre. In case of multiple tyre punctures or a tyre burst, CarDekho will get the tyre fixed from the nearest tyre repair shop. Extraneous charges will be borne by the customer.
    • If the Covered Vehicle does not start due to a discharged battery, CarDekho will jumpstart the vehicle.
    • In case the vehicle's keys are lost or damaged, CarDekho will get the keys from customer's residence after furnishing relevant identification documents. If the keys cannot be replaced, customer will have to arrange for another set of keys at his own costs and efforts. To avoid misuse, this service is highly restricted and is applicable within the city limits.
    • In case of key lockout, the technician will make best efforts to get the key out of the vehicle using regular measures or he will break the glass with customers consent to get the keys.
    • In case on-site repair is not feasible, CarDekho will tow the vehicle to the nearest workshop.
    • Estimate time for arrival is 45 minutes within the city and 120 minutes for outskirts. ETA will increase in case of Force Majeure events.
    • Services can be refused on account of misrepresentation, malicious intent, abusive behavior or refusal to adhere to Terms and Conditions.
    • Life time plans are valid for the vehicle till 10 years of age from the date of registration or change of ownership, whichever is earlier.
    • Cancellation/Refund Policy - Once you request the cancellation or refund for any subscription, it will take us a maximum of 2-5 business days to cancel the order and initiate a refund. You will be notified of the same by email.
    • Cancellation/Refund Policy - We apologize for any inconvenience you faced and your decision of cancellation & refund of your subscription. This documents explains you the procedure to be followed in case you want to surrender/cancel your subscription package and sets the guidelines for refund of your money. see more

    Exclusions For Services

    • 11. Events caused by luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the vehicle.

    • 12. Assistance does not cover animals carried in the vehicle.
    • 13. If you refuse to pay for chargeable services, the vehicle shall be disqualified or shall not be eligible for the service going forward.
    • 14. This service can only be availed for vehicles up to an age of 10 years (from date of initial registration)
    • 15. This service cannot be availed by vehicles falling under the below categories:

      Those used for hire or reward

      Those used for the transportation of goods.

      Those with more or less than 4 wheels

      Those not powered exclusively by an internal combustion engine

      Those with an authorized maximum weight exceeding 3,500 Kg

      Those with dimensions greater than: 2.5 meters in height 2.5 meters in width 5.1 meters in length

    • 16. The following events are not covered under this scheme :

      Boot cannot be opened, Non-functional horn (If the horn is activated incessantly, the Services shall be provided), Faulty fuel gauge, Non-functional Speedometer, Non-functional sunroof operation, Non-functional Air-conditioning, Non-functional demisters, Vehicle headlights not functional during day time, Non-functional Seat adjustor but the vehicle can be driven safely, Broken rear-view mirror not obstructing driver's view, Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer, Damaged door glasses or non-functional windows when there are no security or weather risks, Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized, Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid, Electronic Vehicle security system are faulty but do not render it immobilized and the alarm is not hooting continuously

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